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Water Heaters Only, Inc Is Proud To Have Earned Thousands Of Customer Reviews.

We Are Rated 4.8 Stars Out Of 5,850 Reviews!

Below is a sample of some of our reviews, read our customer feedback, and watch our video testimonials to learn for yourself why our customers rate us 5 stars! You can check out our reviews by scrolling down or click one of the links below to go to the review site. When you need water heater service, call us 24 hours a day (510) 630-6886.

Water Heaters Only, Inc place picture
4.9
Based on 401 reviews
powered by Google
Melissa Milleman profile picture
Melissa Milleman
21:56 04 Mar 25
Very professional and competitive prices. Quality and timely service. Will did a stellar job removing my old water heater and installing the new one. He was enjoyable to work with and helpful with questions/concerns. I would ask for him again anytime!
russell kaleekal profile picture
russell kaleekal
02:26 02 Mar 25
Home water heater leaked Friday midnight and I was able to get an appointment for Saturday afternoon. Sean Lee arrived around 3pm, greeted us pleasantly, evaluated the condition, and gave an estimate of cost and time. Once I gave approval, he got started immediately and completed the work in less than the estimated time. We have hot water for Saturday night. Thank you Sean! Great job!
Marty Hom profile picture
Marty Hom
23:36 08 Feb 25
Wesley Cramer was our technician, who was very thorough and knowledgeable about the product and service. We are very happy with our installation of a new water heater. Excellent job Wesley, thank you!!
Michael Lacuesta profile picture
Michael Lacuesta
16:01 28 Jan 25
Called to replacement an old water heater. Got an appointment the very next day. Great communication with company and service tech. Loni was courteous, highly professional and technically proficient. Give him a raise! Would definitely recommend this company for any water heater needs.Thanks you!
Michael Macatangay profile picture
Michael Macatangay
18:14 26 Jan 25
Luis, from water heaters only, was quick and informative. I appreciate his promptness and friendly disposition.
Rae Tau profile picture
Rae Tau
04:55 26 Jan 25
Very responsive and arrived within an hour after the time we called for assistance. Super professional (they know water heaters!) and solved the issue quickly. We bought our water heater from them and felt confident reaching out for help when a code was set off for unknown reasons. Recommend them most highly!
William Bishop profile picture
William Bishop
04:48 26 Jan 25
Excellent service. Technician Wesley is terrific!
Patrick Day profile picture
Patrick Day
23:17 14 Jan 25
Great service. Water heater blew up at 9:30 am and they had it fixed by 2:00. Wesley was a great tech. Explained everything to me. Highly recommended.
Sean O'Steen profile picture
Sean O'Steen
21:41 30 Dec 24
Lucas was prompt on his arrival, clear in his proposal and quote, and thorough in his installation and cleanup. Thank you!!
Joseph Leung profile picture
Joseph Leung
01:54 21 Dec 24
Truly appreciate working with Water Heaters! Wesley is exceptional and easy to work with. They are very professional, prompt, and easy to work with. Pricing they were very competitive and their expertise set them apart. Only person to go under my house to check everything out properly for a no surprise quote! This one goes on my list of must haves for my homes.

March 2025 Follow Up
Confirmed 5 stars (would give more if possible). Wes came back as we had a possible water heater issue. He diagnosed our house's water pressure was too high (120 psi) and noted the regulator connecting into the home was inoperable and causing isssues throughout our house's plumbing. Amazing, plumber is coming to fix our issue tomorrow! Thank you Wes, our go to Water Heater resource.
Ezikiel Dacanay profile picture
Ezikiel Dacanay
07:15 14 Dec 24
Chrys my technician was awesome. Informative and honest. And the guys on the phone as well too! No up sell just good honest people.
Ju Hud profile picture
Ju Hud
01:00 08 Dec 24
Nothing but good things to say the phone call to the company to make the appointment was great. Paul was very helpful and courteous. The technician that came out was Luis and he was fantastic. He was on time polite great customer service did a great job. I would definitely recommend them to anyone and use them again.
Jaraad Mamoon profile picture
Jaraad Mamoon
18:37 04 Dec 24
Lonny was our guy and did a great job. Did the whole job himself in about 90 minutes. Was super friendly and honest.
Kenneth Fischer profile picture
Kenneth Fischer
23:06 02 Dec 24
From call on my leaking heater to install was less than 24 hrs. The install by Lucas took under 3 hrs and he spent the time showing me how to use the controls. Cleaned up afterwards, very happy
PS GO profile picture
PS GO
22:25 28 Nov 24
From the quote to the end of the job, Loni was wonderful! When my water heater died the week of Thanksgiving, I thought I would be spending a week without hot showers, but Loni came through! During the quote, he was polite, explained things well, laid out my potential options, and came up with the best solution out of all the 6 quotes I received. He then returned on Thanksgiving morning, got the job done, and left me with enough time to still make Thanksgiving dinner. I am very thankful both for his professionalism and his willingness to work on a major holiday!
Klint Rose profile picture
Klint Rose
14:11 22 Nov 24
Our Water Heaters Only technician, Loni, was fantastic. Our 27 yr old water heater was producing very little hot water and Loni provided everything you would hope for in this situation. He arrived on time, communicated clearly what the problem was and his recommended solution, and then did top notch work installing the new water heater. On top of that, we had the new water heater installed within 2 days of first calling Waters Heaters Only.
Katheryn Crayton-Shay profile picture
Katheryn Crayton-Shay
23:59 21 Nov 24
Luis Rivas was THE HAPPY PLUMBER today. He assessed the area, gave the final cost then replaced an ancient well-used water heater and re-fitted the area for a newer model. Definitely 5-Star Work
Graciela Zambrano profile picture
Graciela Zambrano
03:40 20 Nov 24
Daniel Chavez was great! He was informative, dedicated and committed to answering all our questions and making sure the water heater replacement process was smooth. Great customer service. He was on time, went above and beyond and maintained a clean work area. Friendly and professional. Great job Dan! It was a pleasure working with you!
Canan Korustan profile picture
Canan Korustan
20:12 14 Nov 24
Wesley was a very pleasant person. He fixed the water heater for me . I would definitely call water heaters only if something like this happened again!
Joyce Shappee profile picture
Joyce Shappee
20:13 12 Nov 24
Lucas did a great job.
Kimberly Derkach profile picture
Kimberly Derkach
03:07 05 Nov 24
Lucas was great! He communicated everything clearly and worked very efficiently.
Noheli Ugo profile picture
Noheli Ugo
20:48 09 Oct 24
Great company, I got a quote from a different company for $1000 more. I called Water Heaters Only and they came by the same day.
Lucas let me know everything that was wrong and exactly what I needed. Despite previously being a loyal customer of the other company I could not believe the difference.. Lucas showed me the breakdown and I was able to see the model number and BTU was the same as the other company that was over charging me.
thank you guys so much!

FYI the other company then called me after the work was already done to let me know they were going to match the price...
too late buddy.. You guys will now be my go to!
Harry Frazier profile picture
Harry Frazier
23:00 03 Oct 24
I made an appointment according to our schedule (old unit stopped providing hot water). Alex from Water Heaters Only showed up at exactly the correct time. After discussing various options I opted to purchase a new water heater. To my surprise Alex was able to install the new water heater while he was here. The job was completed in just under 2 hours. Water Heaters Only service their products 24/7 . . . not all companies service their products or fulfill the warranties . . . Water Heaters Only does!
Eunhye Lydia Kim profile picture
Eunhye Lydia Kim
22:47 30 Sep 24
As a first time home owner, I think nothing could be scarrier than having a excessively steaming water heater tank. As soon as Lucas arrived I was able to be relieved. The way he explained the situation and handled it seemed so professional and friendly at the same time. On top of that, his offering price was reasonable enough so I asked him if he can dive into this case right away. I had an issue with a pressure regulator as well so had to call some one next day. And this technician from other company complimented a lot on his work regarding water heater installation. Won't hesitate a second to recommend Lucas to my neighbors and friends 🙂
Keith Beasley profile picture
Keith Beasley
21:32 27 Sep 24
Lucas was quick and professional. Had a new water heater installed in around 2 hrs.
Ted Lin profile picture
Ted Lin
23:39 22 Sep 24
I found our water heater tank was leaking in the morning of 9/17/24. I called the company around 10am. A lady told me that a technician would be coming around 11am to 2pm. I received a confirmation text message around 10:30 am that they would send John A. to our house. I received a call from John around 11:00am and he showed up around 11:15 am. After a quick inspection, John clearly explained the options that we could consider. And he provided a quote on the spot. I agreed with the quote. John patiently explained to me about the scope of work. And he did a great job to replace with a new tank. Very speedy, responsive,and professional! Highly recommend!
RED BARON profile picture
RED BARON
19:32 03 Sep 24
Great job wesley
David Fike profile picture
David Fike
16:55 19 Aug 24
Sean Lee was the best technician for us. We called morning of and they were able to come same day to assist. Sean was very patient and walked through the many options we had to do for a fix vs replacement vs larger project. His recommendations were both for immediate and long-term ideas for our home.

Once we chose a project, he did great work and was patient with my kids running around all over the place. Highly recommend
anna b profile picture
anna b
00:26 12 Aug 24
We had a very old water heater that was failing us. I messaged through Yelp and they were very fast in their response! They don't have a lot of reviews on Yelp but it now makes sense because they use a google review service to leave feedback, so don't feel alarmed like I did initially! I made contact with them on a Saturday and a tech came out the next day which was pretty awesome. Our tech Luis was so nice and friendly. He did a great job. He replaced our water heater before even manning the BBQ at his home later after his work day way done! I would use y'all again 100,%, but not until this nice shiny new one fails us a long time down the road! Thank you for great service.
Melissa Wun profile picture
Melissa Wun
03:37 07 Aug 24
Lucas was so helpful and professional when installing my parents water heater it made me choose to use Water Heaters Only for my own replacement water heater and surprisingly he was my installer as well and was on time and got it installed very well.
Allen King profile picture
Allen King
23:31 05 Aug 24
My 12 year old Bradford-White water heater failed. and I called around 7:30am to make an appointment to replace my old water heater. David, the dispatcher, explained the replacement options and explained that I would not see any substantial benefit by installing a tankless water heater in my home, saving me thousands of dollars. He scheduled an appointment for the same day, and Lucas, the tech, arrived three hours later. Lucas installed the new water heater in 2-1/2 hours with no muss or fuss. He was very friendly and efficient. The price was competetive. I will use Water Heaters Only again if I need maintenance or repair on my water heater.
Mike Wun profile picture
Mike Wun
21:40 23 Jul 24
When our 19 year old water heater quit working, I went searching for a new one. I came across Water Heaters Only, Inc. I was impressed with their website, so I contacted them via email. Phil answered my email inquiry very quickly and answered all my questions. When I indicated I wanted to proceed with the water heater replacement, Phil contacted one of his technicians, Lucas. He came in about a half an hour. Lucas explained what he was going to do in the process of replacement. He was friendly and courteous. He professionally took out the old water heater and installed the new one in less than two hours. I was completely satisfied with their service!
Jason Wu profile picture
Jason Wu
03:41 03 Jul 24
I’m glad we found Water Heaters Only to replace our water heater. Lucas got here on time and was able to replace our heater without any hiccups. Highly recommended!
Philip Myers profile picture
Philip Myers
22:14 28 Jun 24
Wow! This is a very good, professional company that went above and beyond. Our 14 year old water heater broke, so I called and spoke with Alex and later Cyrus. Both were friendly and provided me a reasonable estimate for replacement and sent technician John out for next day service. He did an impressively clean install job, replacing hardware such as the gas line, strapping, adding grounding wire, and more in a short amount of time I had hot water again. It was a great value and I feel confident their work will last for many years. Thank you!
Jen French profile picture
Jen French
00:46 24 Jun 24
Wesley was awesome! He gave sound advice and we got the best solution for our household quickly installed.
Mary Westervelt profile picture
Mary Westervelt
23:35 20 Jun 24
Lucas was great!
Michel profile picture
Michel
20:53 04 Jun 24
Very reasonable pricing, quick and effective service. Thanks for bringing back our hot water!
Ed Martinez profile picture
Ed Martinez
20:09 31 May 24
Excellent experience with Wesley, very knowledgeable and was patient in explaining tge entire process.
Lisa Williams profile picture
Lisa Williams
01:51 31 May 24
Luis R. was prompt, professional and did an excellent job of installing our water heater. Highly recommend!
Anita Iyer profile picture
Anita Iyer
22:14 24 May 24
Our water heater broke down right before the long weekend, thankfully Daniel Chavez was able to install the new heater right before the holiday weekend. Daniel Chavez advised us on our options and helped us select the best one. He did a great job. Thank you so much.
Inhae Lee profile picture
Inhae Lee
17:40 11 May 24
Luis is a honest and a wonderful technician! He replaced the igniter and the gas controller of our 8 years old Rheem water heater while carrying a pleasant conversation. We will definitely hire Luis back again once our water heater needs to be replaced in the future.
Mike Shaler profile picture
Mike Shaler
02:10 03 May 24
Dan Chavez of Water Heaters Only, Inc., came to our Oakland home on the afternoon of Thursday, May 2, 2024 and provided us with great service. He installed a forty gallon Bradford White water heater. He clearly explained what he was doing and answered all our questions.
marco suarez profile picture
marco suarez
21:37 01 May 24
I would like to thank Dan Chavez.
Dan Chavez. is a very friendly person , and he explains the work that needs to be done very well and he did a very good job installing my new water heater and was also same day service.
Joseph Montoya profile picture
Joseph Montoya
22:19 29 Apr 24
Wesley arrived on time, made good recommendations and did a very Sano installation of the new Bradford White water heater. He was friendly, professional and explained the extra features I ordered very well. Very pleased with his service and the install.
Gary Thomas profile picture
Gary Thomas
17:11 29 Apr 24
I would recommend this company, for sure, if all their techs are as friendly, knowledgeable and quick as Mo, the tech that replaced our water heater.
ernest mendieta profile picture
ernest mendieta
14:37 16 Apr 24
The technician was informative, meticulous and thorough in the installation. I’m so relieved that the job was well done, a good product was installed and great customer service.
Ron Kamangar profile picture
Ron Kamangar
15:30 15 Apr 24
Excellent company, professional staff, and skilled installers. We called on a Saturday afternoon, and on Sunday morning had our new water heater installed. Luis R. was our installer, and highly recommended. Thanks for the great job!
Thomas Dean profile picture
Thomas Dean
00:31 19 Mar 24
This company is amazing. A person answers the phone, and gives expert advice. I was able to schedule a same day appointment. The service person, Wesley , called to say he would be earlier than expected . He carefully assessed our situation and gave us options as our water heater was still functioning. We decided to replace the heater and pump as both were 16 years old , well beyond the 10-12 year life expectancy. The installation took 5 instead of 4 hours as a couple of glitches occurred, but Wesley kept us posted. He was courteous and professional throughout the entire process.
Hyun Yong Jin profile picture
Hyun Yong Jin
17:43 14 Mar 24
I highly recommend Water Heater Only Hayward. I contacted 4 different businesses, and it was the most transparent in terms of what I was getting and pricing.

My previous water heater was discontinued in production, so I had to replace it with a new model. Alex B visited my place, answered questions, and gave me a quote. The model, pricing and labor cost etc was officially documented, ensuring no hidden costs and fewer moving parts. In contrast, other businesses only gave me a rough quote and were not clear about what replacement model would be installed. Once I decided to go with Alex's proposal, he visited my place again and described what would be done. He delivered as promised. Alex was punctual and very professional. Note: They also accept credit cards for payment.
Robert Sanchez profile picture
Robert Sanchez
18:38 07 Mar 24
I had a very good experience with the installer. He knew his profession and provided good feedback. His name was Kevin.
Kimberly Teal profile picture
Kimberly Teal
00:57 06 Mar 24
Lucas was great. Quick, neat, professional and efficent. Great job.
Vijay K profile picture
Vijay K
20:39 02 Mar 24
Wesley was great. He communicated clearly, was super professional, and completed the job on time. I highly recommend water heaters only.
Nick Mordwinkin profile picture
Nick Mordwinkin
20:46 19 Feb 24
Thanks to Wesley
fran weekes profile picture
fran weekes
02:26 18 Feb 24
Wesley did an awesome job installing our electric water heater, great quality service from him !
Ethan Forrest profile picture
Ethan Forrest
15:43 09 Feb 24
Wesley was excellent. On time, polite, and fast. Highly recommended.
Thomas Martinez profile picture
Thomas Martinez
22:47 08 Feb 24
Lynne Jensen profile picture
Lynne Jensen
18:35 28 Jan 24
I called about 9 am and was quoted a price range and told they could have someone here between 2 and 6 that afternoon. About noon technician Lucas called and said he was on the way. Lucas explained what needed to be done and gave me a final price which was within the quoted range. He was very polite, knowledgeable and efficient, as was everyone I spoke to at this company. Lucas finished the installation in about 2 hours. A very satisfactory experience.
Yevgeniy V. profile picture
Yevgeniy V.
18:31 07 Jan 24
My neighbors recommended Water Heaters Only for me after I told them my heater had started slowly leaking. They dispatched Wesley immediately to inspect my situation, he was super nice and super professional. He also gave a very fair quote and clearly explained the warranty and price costs. A few days later I called again and they immediately dispatched Wesley again to perform the actual waterheater replacement. I really appreciated that since Wesley had already a good idea of the work needed to be done. Wesley has a joy to have around, he worked quickly and explained to me everything he was doing, and explained to me how to operate the waterheater as well as best practices for the future. I've had no issues with the new water heater, it works great and i'm very happy with the quality of the work. Would definitely recommend
David Manlove profile picture
David Manlove
03:42 31 Dec 23
Wesley did a great job! Communicated well, knowledgeable and very courteous. I would not hesitate to use water heaters only again. David
Raghu Viswanathan profile picture
Raghu Viswanathan
23:15 28 May 23
Luke did an outstanding job replacing our water heater. He was on time, very professional and did a great job! This appointment happened in less than 24 hours and I'm grateful for the help.
Jim Fang profile picture
Jim Fang
07:35 24 Nov 22
Review only from calling: After calling ~19 different services in the area Water Heaters Only was one of the 2 companies that provided a rough ballpark price over the phone (extremely helpful!) and offered to come out the next day. They are partnered with a water heater brand which seems to make getting one in an emergency easier. Price is acceptable.
Simone Eve profile picture
Simone Eve
22:23 15 Oct 22
The team was super quick and easy to work with. Hopefully I won’t have to call them for another 15 years.
Sean Skeen profile picture
Sean Skeen
20:06 13 Sep 22
WHO, that’s right, Water Heaters Only, that’s who! Called them at 0600hrs to replace a specialty water heater, Mo Tau was at my home 0915hrs and did all of the installation by noon. If you want it done now, and you want it done right, who ya gonna call…Water Heaters Only that’s WHO!!
Antoinette Goodman profile picture
Antoinette Goodman
21:25 15 Aug 22
We had a good experience with WaterHeatersOnly.Technician Doniel is very professional. Thank you so much.
Albert Gutés profile picture
Albert Gutés
22:17 11 Jul 22
We found ourselves with a 15+ year old water tank giving us some trouble so it was time to change it. We called Water Heaters Only because of the outstanding reviews we found everywhere and in a matter of a few minutes we had an appointment for the following day (the person who answer the phone (Andy? can't remember) was very professional).
The following day Doniel came very punctually, and after a few minutes of conversation we agreed on replacing the tank. He was very knowledgeable, clear on what and why needed to be done, and replaced our tank in less than 2 hours. We had a baby sleeping in the house through the whole process so I guess he was also as quiet as one can be with this type of heavy work.
I am very pleased with the job done by Doniel and the overall service of Water Heaters Only. Will definitely recommend !
Sheila Igne profile picture
Sheila Igne
20:55 23 Jun 22
When I initially called on a weekend Sunday afternoon, your office was so kind and patient to assist me. I needed that while I was hysterical and in complete panic.

It is rare I allow an outside contractor into my home.
Loni replaced my water heater on Monday, June 20. To date, all is well.

Loni is top notch.
When I asked, he very distinctly explained options for a water heater for my home in simple terms for me so that I could comprehend benefits and disadvantages of the various options (sizes/tankless).

All before replacing my collapsed water heater.

I need to add that Loni advertises professionalism and competence for your company each time he rings a client's bell for service.

I will be posting my appreciation on social media.
I absolutely recommend waterheatersonly.
UP_NS profile picture
UP_NS
13:51 12 Jun 22
We have 2 50gallon water heaters on our property.

Lucas provided the removal and installation for both on two different dates.
The first water heater was urgent since the old water heater pilot assembly failed.
The second water heater we chose to call back Water Heaters only due to satisfaction of the first installation (also the old units were 10 years old).

Lucas provided professional and excellent service on both occasions.
Working with Water Heaters only is simple and professional.

Thank you
Jeff
Aliyah Walker profile picture
Aliyah Walker
19:11 21 Feb 22
I had a great experience getting our water heater fully replaced quickly. It stopped working one morning. They were able to come the next morning and it was quickly installed and back working(9:50-12:50). I highly recommend it. Mack Williams was the technician. He was very professional. I really appreciate he explained the benefits of tankless vs traditional water heater. He also explained the steps of the installation process and left the area better than he found it.
-Darryl Walker
Lee Holm profile picture
Lee Holm
18:05 10 Jan 22
Water Heaters Only has great customer service. From the first phone call to schedule the appointment to the completion of the installation, everyone I was in contact with was friendly and professional. The technician, Loni, arrived on time and my new water heater was up and running perfectly within two hours.
Melody Fielder Wong profile picture
Melody Fielder Wong
17:04 21 Oct 21
Our water heater just quit working after 14+ years of service - - right before we were to have a house full of guests. I called on Monday evening at about 5:30 and was able to get an appointment for service on Tuesday 9 to 12. I work from home, so this window worked fine. John A. arrived during that window and was professional and polite. He asked what we wanted done and then gave us a quote. John explained what work was included in the quote and how long the work would take. We found the quote to reasonable. Two hours later we had a new water heater and were very pleased with the work that had been done. The work area was clean and tidy and we are very pleased. We highly recommend Water Heaters Only, Inc.
Mary Souza profile picture
Mary Souza
17:43 09 Jun 21
15+ yo water heater quietly quit. Friends recommended WHO, so I called and received an estimate on new unit and realistic time frame for service. John A. was EXCELLENT. He assessed the situation, explained everything clearly and in great detail. He tried a successful, temporary work-around, but I agreed it was time for a new unit. Installation was accomplished earlier in the day than promised .... and.... for the LOW estimate. When does that ever happen? I highly recommend this business and John A's super service.
Warren Shimizu profile picture
Warren Shimizu
02:37 26 Jul 18
My water heater broke on 7/24/18. Benny showed up within the 4 hour window. He assessed the water heater and gave me my options. He replaced my water heater. Left the area clean. Very happy with the end result. Definitely will recommend! Warren
Bryan Shandy profile picture
Bryan Shandy
21:09 11 Dec 16
My leaky water heater decided it was time to go on Thanksgiving Day this year and it was quite the inconvenience. I did some research and then called Water Heaters Only on Friday after reading good reviews. They quoted me replacement costs for both a tank and tank less installation and i decided to just replace my tank. I figured it was not an emergency since i still had water. so i said anytime before Tuesday would be fine. They were able to get someone out the next morning. Toa was the technician and he was great. Professional, informative and very pleasant. They didn't try to sell me anything i didn't need. Compared to a big box store i had come out and quote me when it first started leaking, these guys were almost half the price. Great Job and Thank you
Dale Bauer profile picture
Dale Bauer
16:51 12 Nov 16
Excellent customer service - Competitive price - Quality work! Obviously when you need a new water heater you need it NOW but it is not a regular purchase so who to call & what price to expect can be very stressful. 1st call confirmed that it was probably going to be another bad "contractor" experience of being taken advantage of with the "take it or leave it" attitude. 2nd call to Water Heaters Only and immediately felt like a "customer". Paul provided immediate quote / estimate and arranged for installation to be completed the next morning. Everything was done as advertised at a very fair price. Can a new water heater be a beautiful thing? Yes it can...Great Job!
Canice McLaughlin profile picture
Canice McLaughlin
19:51 02 Jun 15
Steve replaced our 17 year old water heater on May 28, 2015. We were able to get a same day appointment because of a cancellation. Steve called to say when he would arrive, and he was prompt. He answered my questions, worked efficiently, and filled up some buckets with water that had to be drained from the old tank. Water Heaters Only installed our water heater in1998, and it lasted a long time so we knew they had a quality product. When we called them last week, everyone was friendly, easy to work with, and very knowledgeable about the product. I highly recommend this company for offering very good service at a competitive price.
Jack Chen profile picture
Jack Chen
07:13 24 Mar 15
I have been shopping around to find a company that will replace my water heater at a reasonable price, I found Water Heaters Only, Inc. provided the most reasonable price. My water heater installer Loni came at the time promised to provide an estimate. He was very patient and provided the pros and cons of installing tankless vs. tank water heater. When I decided to go with the tank water heater, he provided prices for three different models with different capacities and different energy efficient factors. Loni then left and leaving me to think about it and make my own decision. No pressure at all. I felt very comfortable and 3 days later I called to make the appointment to have my new water heater installed. On the day of installation 3/13/15, Loni took less than 2 hours to finish the job and performed all the modifications exactly as he predicted. No extra charges and he finished the job professionally and everything worked exactly the way I imagined. Great job Water Heaters Only Inc. I would definitely use their services again and would recommend this company to anyone.
See All Reviews

“We found ourselves with a 15+ year old water tank giving us some trouble so it was time to change it. We called Water Heaters Only because of the outstanding reviews we found everywhere and in a matter of a few minutes we had an appointment for the following day (the person who answer the phone (Andy? can’t remember) was very professional).

The following day Doniel came very punctually, and after a few minutes of conversation we agreed on replacing the tank. He was very knowledgeable, clear on what and why needed to be done, and replaced our tank in less than 2 hours. We had a baby sleeping in the house through the whole process so I guess he was also as quiet as one can be with this type of heavy work.

I am very pleased with the job done by Doniel and the overall service of Water Heaters Only. Will definitely recommend !”

Albert G,  July 2022. Provided By Google

“When I initially called on a weekend Sunday afternoon, your office was so kind and patient to assist me. I needed that while I was hysterical and in complete panic.

It is rare I allow an outside contractor into my home.

Loni replaced my water heater on Monday, June 20. To date, all is well.

Loni is top notch.

When I asked, he very distinctly explained options for a water heater for my home in simple terms for me so that I could comprehend benefits and disadvantages of the various options (sizes/tankless).

All before replacing my collapsed water heater.

I need to add that Loni advertises professionalism and competence for your company each time he rings a client’s bell for service.

I will be posting my appreciation on social media.

I absolutely recommend water heaters only.”

Sheila I,  June 2022. Provided By Google

“the tech Doniel was very good. He explained every;thing and did an excellent job within the time frame he stated. 5 stars to him and Water Heaters Only”

Bette S,  April 2022. Provided By Google

“Technician Mack W, very professional, knowledgeable and provided outstanding service. Arrived on time completed the job in the time quoted. Highly recommend Waters Heaters Only.”

Lawrence W,  April 2022. Provided By Google

“I had a great experience getting our water heater fully replaced quickly. It stopped working one morning. They were able to come the next morning and it was quickly installed and back working(9:50-12:50). I highly recommend it. Mack W was the technician. He was very professional. I really appreciate he explained the benefits of tankless vs traditional water heater. He also explained the steps of the installation process and left the area better than he found it.

-Darryl W”

Alyah and Darryl B,  February 2022. Provided By Google

“The service is great and courteous. Technician Peni B was my installer. Peni was very polite and professional. He explained in detail what he was going to do, and answered all my concerning questions. Highly recommend this business for quality water heater’s.”

Harold B,  January 2022. Provided By Google

“Water Heaters Only has great customer service. From the first phone call to schedule the appointment to the completion of the installation, everyone I was in contact with was friendly and professional. The technician, Loni, arrived on time and my new water heater was up and running perfectly within two hours.”

Lee H,  January 2022. Provided By Google

“I like my service technician Lucas. He is nice, responsive and trustworthy. He was willing to make extra trip back to the warehouse to replace a defective part and skipped lunch to get the job done.”

Eric N, November 2021. Provided By Google

“Highly recommend! Best price we could find. Super fast and professional. Finished faster than they originally said and were right on time from the start.”

Allan S, November 2021. Provided By Google

“Bennie and Moe were just great. Not only did they do the job quickly, efficiently, and correctly, as you would expect, they were wonderful to have around. Nice, nice people, and that’s not something that happens every day, unfortunately!”

Monica D, November 2021. Provided By Google

“Excellent, fast, professional service by Mack (who did the water heater replacement) as well as the Water Heaters Only staff I talked with on the phone.”

Bart M, November 2021. Provided By Google

“Loni came out to my 94 year old Mom’s to replace her water heater on “Labor Day” holiday. Loni is a true professional, he looked over the job, No hard sell, no BS, just straight and honest. Went over the cost and explained what he was going to be doing. Started the job by himself and was done in about an hour and 45 minutes! The job compared to what he replaced was clean solid and well plumbed. I called numerous plumbers through an app and received phone calls immediately but due to the holiday no one could come out until Tues. Water Heaters Only is large enough that they had the water heater in stock. Don’t waste your time calling a local plumber do yourself a favor and call Water Heaters Only couldn’t ask for more! Eric”

Todd G, September 2021. Provided By Google

“Mack provided awesome service from the call ahead of arrival, assessment and estimate, return with unit and install through to orientation and departure. Would recommend to anyone needing assistance with water heater.”

Curtis R, August 2021. Provided By Google

“Beni came on time and replaced my water heater. I’m very happy with the job he did. He even explained what he was doing and why. When he left the water heater area was cleaner than when he showed up. He’s just a really nice guy that does excellent work.”

Conrad M, August 2021. Provided By Google

“Leaky old water heater that was leaking into kitchen floor. Called and they sent out Lucas who put me at ease and told me he had a water heater in his van that he could install in a couple of hours tops. Professional, fast and efficient. One of the first times a vendor completely did what they said they could do! Highly recommended!!!”

Rene M, June 2021. Provided By Google

“Mack did an excellent job replacing our water heater, he was very courteous, answered all our questions. Price was reasonable, compared to other services. I defenatly recommend them.”

David M, June 2021. Provided By Google

“15+ yo water heater quietly quit. Friends recommended WHO, so I called and received an estimate on new unit and realistic time frame for service. John A. was EXCELLENT. He assessed the situation, explained everything clearly and in great detail. He tried a successful, temporary work-around, but I agreed it was time for a new unit. Installation was accomplished earlier in the day than promised …. and…. for the LOW estimate. When does that ever happen? I highly recommend this business and John A’s super service.”

Mary S, June 2021. Provided By Google

“The technicians was Mack W, was on time very professional, did a great job my husband and I was very happy and please, got it done in the time frame that he said he was. Excellent service and its true about five stars….I will call them again and will deafly recommend this company, whatever this company do keep up the good work and keep the employees happy.”

Kina E, June 2021. Provided By Google

“Never had such a smooth, hassle-free business with any company. Called them about a water leak at around 9 am and the got the new water heater installed before 3:30 pm same day. The technician was very polite and patient enough to answer my questions. I would highly recommend these people to anybody.”

Mouli V, March 2021. Provided By Google

“The name of the company caught my eyes. It means they must be very good at the only service they are offering. I am glad that I had called WHO. Steve B called to let me know when he was coming and he was very punctual. My apartment is on the 3rd floor, so he had to make several trips carrying / removing tools and water heaters. Yet, he was very pleasant and answering all my questions in between. Looking at my new water heater, I see all the care and the specialist knowledge that Steve B have displayed in the installation. I am vey impressed. Lastly, there was absolutely no mess to clean up. Thank you Steve.”

Lynn K, March 2021. Provided By Google

“Our technician, Loni, was super friendly and professional. He replaced our water heater very quickly, same day. We are extremely satisfied with the service we received and are glad we called Water Heaters Only, Inc to replace our water heater. I highly recommend them and their installer, Loni!”

Darcelle J, February 2021. Provided By Google

“Dan C replaced our water heater. He explained the problems in detail and did a thorough job. He was very professional in dealing with our questions and handling estimates, etc. I recommend this company and their service.”

Christine G, February 2021. Provided By Google

“This place did a great job on our new water heater. Thank goodness, that they came pretty quick. Being able to take a nice hot shower feel like a million bucks. Thanks again water heaters only,inc”

D, January 2021. Provided By Google

“Lucas was great. Personable, explained what he was doing, took < 2 hours. Plus good price. Highly recommended”

William E, January 2021. Provided By Google,

“Peni B. was our technician, and he did a great job. Arrived on-time, after a helpful call in advance. Friendly and knowledgeable, he got the work done quickly and done right!”

Brett And Patti M, October 2020. Provided By Google

“Very responsive administrative staff and professional technician. Job was done very neatly and no clean up required after technician left. Happy customer..”

Radha M, September 2020. Provided By Google

“Water heater woes only happen in the off-hours. We found our old water heater leaking at 8 PM at night. WHO answered the phone in the evening, were friendly and helpful and scheduled Doniel for the next morning. He arrived on time and looked at our exterior water heater closet. We decided to upgrade the size, and Doniel explained the changes needed to bring the new install into Code compliance, and then he went to work. Most people don’t know that there are many disciplines involved in a “simple” water heater replacement: plumbing, carpentry for seismic tiedown, HVAC for flue exhaust, but also the extras: he cleaned out the closet from years of neglect and left the installation looking wonderful! This was at least 5 star work, could be 6 stars!”

Cliff G, August 2020. Provided By Google

“Water heater gave out after 13 years and we called for help late in the day. Peni & Loni came out the next morning did an excellent job of removal of our old tank water heater and installing a tankless water heater (including upgrading our gasline in our 50+ years house). Took about 1/2 a day to install, including having to drill in a couple places to the outside to install various parts. They answered all of our questions about how a tankless heater works. They were very pleasant and professional to work with. Highly recommend!”

 N, August 2020. Provided By Google

“EXCELLENT SERVICE! Wish I could give 10 stars! I called at 11:30 am. The seviceman Doniel was here by about 1 pm. He replaced the water heater in about 2 hours. He had brought everything he needed on his truck. Everything was clean and tidy. Highly recommend Water Heaters Only. Great job. Great price. ????????????”

Carol M, January 2020. Provided By Google

“Technician Beni showed up on time and job was done in under 4 hours. Job included removing old water heater, building a new platform for a larger one, and installing the new one. Beni was easy to work with, explained different options clearly and did a beautiful job. Due to no fault of technician, the cost was about twice the price I expected however.”

Linda N, January 2020. Provided By Google

“Beni has provided an excellent services in replaced my water heater on 12/19/19. I have referred a friend in Hayward to use his services yesterday (12/28/19). He deserved a 5 stars review!”

Helen L, December 2019. Provided By Google